Health is complicated. We’ve got answers.

1. Register – Set up an account by providing your name, email, and password.
2. Complete medical questionnaire – Answer a few medical questions that an independent, licensed telehealth provider will review.
3. Schedule and pay for your telehealth visit – Finish checking out and provide payment information.
4. Connect with a provider – Connect with an independent telehealth provider at your convenience from the comfort of your own home.
5. Receive a prescription – After approval and payment (if any), your Sofdra prescription will be delivered directly to you.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, an independent telehealth provider will conduct a telehealth consultation via video, audio, or digitally via email. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between an independent telehealth provider and the patient to prescribe a medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video, or digital consultation via email.

 

In all cases, the process is simple and easy to follow. If approved, your prescription will be shipped directly to you.

If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state. 

 

You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once you have logged in, you will be in the waiting room until the scheduled start time. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

 

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

If your state requires a digital consultation via email, you’re able to interact with a licensed healthcare provider without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer questions about your medical history online and an independent telehealth provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email to determine if a prescription is right for you.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and health savings account (HSA) cards.

GetSofdra will appear on your credit card statement. If you have any questions, please call 800-986-4811.

No. At this time we require payment for the provider consult at the time of service. If approved, the pharmacy will use your health insurance to determine your cost (if any) for Sofdra.

There is a $45 fee for the telehealth visit. If your prescription is approved, the cost of your medication will be determined by the pharmacy.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

Prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy directly.

 

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

GetSofdra.com is available in all 50 states.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.